Refund & Returns Policy — Amaro Electronics Pty Ltd

Last updated: 02 November 2025

At Amaro Electronics, we supply and install professional-grade security systems and accessories. Our products are genuine, tested, and sourced from authorised distributors. This policy explains how refunds and returns work for our store.

Australian Consumer Law

We comply with the Australian Consumer Law.
You are entitled to a replacement, repair, or refund where a product has a major manufacturing fault and cannot be repaired or replaced within a reasonable time.

Faulty or Defective Products

If a product is genuinely faulty, we will:

  • ✅ Replace the product, or
  • ✅ Issue a refund if replacement is not possible

We do not repair equipment onsite unless part of an installation warranty.

All products are tested and quality checked before dispatch or installation.

Manufacturer warranty applies to hardware only.
Misuse, incorrect installation, or damage caused by the customer is not covered.

Not Eligible for Refunds / Returns

We do not accept returns or refunds for:

  • ❌ Change of mind
  • ❌ Incorrect product selection
  • ❌ DIY installation issues or user error
  • ❌ Compatibility issues with customer-supplied equipment (TV, NVR, router, power supply, etc.)
  • ❌ Damage caused by incorrect wiring, voltage, or configuration
  • ❌ Products installed or tampered with by third-party installers
  • ❌ “I don’t know how to install it” or “It doesn’t work with my setup”

We provide professional-grade security systems — not DIY support packages.

Purchasing without technical understanding is at the buyer’s risk.

DIY Installation Disclaimer

If you choose to install equipment yourself:

  • You are responsible for compatibility
  • You are responsible for correct installation
  • DIY support is not included
  • Incorrect installation voids warranty and returns

If installation assistance is needed, you may book a paid support or installation service.

Order Deposits / Installation Bookings

All installation bookings require a 50% deposit.

Deposits are non-refundable once scheduling and resource allocation has begun.
This covers labour scheduling, technician allocation, preparation and stock reservation.

Balance is payable on completion before system handover.

Full deposit policy: Here

Products Damaged in Transit. If an item arrives damaged:

  • Notify us within 48 hours of delivery
  • Provide photos and order details

We will lodge a courier/warranty claim and arrange replacement.

Need Help Choosing Before Ordering?

To help ensure you select the right system for your property, we offer:

✅ Free pre-purchase phone consultation (installation kits & security systems)
✅ Free site inspection (within service areas) for quoted installation projects

We specialise in complete, professional security installations — and we want to make sure you get the correct equipment for your home or business.

Note: Free consultation/inspection applies only to full installation packages, not individual product-only purchases (e.g., cables, power supplies, DIY accessories).

Our goal is to ensure you receive the best solution and avoid buying products that are not suitable for your security needs.